Unlock Premium Benefits

Get Immediate Access to 4,004,000 premium jobs

- Direct Access to Top Employers

Gain full access to exclusive job listings from leading companies worldwide.

- Verified, High-Quality Jobs Only

No ads, scams, or junk-just genuine opportunities.

- Focus on Real Opportunities

Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.

- Exclusive Resume Review

Receive expert feedback with personalized suggestions to enhance your resume.

Continue →

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Google Contact Center AI (CCAI)

Primary Skill-Google Contact Center AI (CCAI)

Location- PAN India

Shift Timings- 5pm IST ( Remote prospect)

Total Years of experience- 5+ years

- The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.
- This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture,



cloud infrastructure (GCP), and observability/log analysis to ensure high availability and performance
- Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
- Perform deep-dive troubleshooting across:
- Dialogflow CX / ES - Must Have
- SIP/telephony integrations - Must Have
- Middleware (APIs, orchestration layers) - Nice to Have
- Correlate issues across multiple systems (telephony, cloud services, APIs)

(Log Analysis & Root Cause Identification)

- Analyze and correlate logs from:
- Google Cloud Logging (Stackdriver) - Must Have
- Dialogflow interaction logs - Must Have
- Telephony/SIP logs (e.g., Genesys) - Nice to Have

- Identify patterns such as: - The core of the skill set should be understanding the impacts

- Intent misfires
- Latency spikes
- API failures/timeouts
- Authentication/token errors
- Perform end-to-end trace analysis to identify root cause

͏

Primary Skill-Google Contact Center AI (CCAI)

Location- PAN India

Shift Timings- 5pm IST ( Remote opportunity)

Total Years of experience- 5+ years

- The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.




- This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture, cloud infrastructure (GCP), and observability/log analysis to ensure high availability and performance
- Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
- Perform deep-dive troubleshooting across:
- Dialogflow CX / ES - Must Have
- SIP/telephony integrations - Must Have
- Middleware (APIs, orchestration layers) - Nice to Have
- Correlate issues across multiple systems (telephony, cloud services, APIs)

(Log Analysis & Root Cause Identification)

- Analyze and correlate logs from:
- Google Cloud Logging (Stackdriver) - Must Have
- Dialogflow interaction logs - Must Have
- Telephony/SIP logs (e.g., Genesys) - Nice to Have

- Identify patterns such as: - The core of the skill set should be understanding the impacts

- Intent misfires
- Latency spikes
- API failures/timeouts
- Authentication/token errors
- Perform end-to-end trace analysis to identify root cause

͏

͏

͏

Mandatory Skills: Genesys Contact Centre.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Google Contact Center AI (CCAI) - Immediate to 30 days (Hyderabad)
🏢 Wipro
📍 Hyderabad