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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure reliable, well-documented deliverables that meet business objectives.

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4+ years of experience in DTMF IVR application development in CVP(Contact Center).

Relevant technologies include but are not limited to:Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat,



etc.Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)

Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)

Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have

Experience in Analysis of speech, speech repair and fine tuning of NLU is a plusUnderstanding of AWS, Google Cloud and Microsoft Azure is a plus.

Familiarity with tools like JIRA, Cyara and Confluence Strength in identifying root causes and implementing targeted and controlled remediation plans.

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Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.

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Coding and Configuration-"Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle."

Mandatory Skills: Interactive Voice Response Development.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 IVR DEVELOPER (Pune)
🏢 Wipro
📍 Pune