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Conduct Transaction Monitoring as per guidelines defined in the QSD

• Provide feedback to associates based on monitoring results

• Prepare transaction monitoring reports and ensure timely and accurate reporting

• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

• Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt.

Conduct Transaction Monitoring as per guidelines defined in the QSD

• Provide feedback to associates based on monitoring results

• Prepare transaction monitoring reports and ensure timely and accurate reporting

• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level





• Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• Work closely with Trainer / SME and Operations team to conduct team huddles

• Perform transaction processing as per defined policies and procedures

• Co-ordinate all process improvement initiatives with process Black Belt.

Graduation

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

📌 Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)
🏢 EXL
📍 Pune