Company: Labonya Retreat
Location: Bhubaneswar, Odisha
Employment Type: Full-Time
Experience: 1–3 Years (Freshers with strong communication and interpersonal skills may also apply)
About Labonya Retreat
Labonya Retreat is a hospitality and event destination in Bhubaneswar, offering accommodation, café facilities, a swimming pool, banquet spaces and open-lounge areas for social gatherings, celebrations and corporate events. We aim to deliver memorable guest experiences through quality service, effective coordination and personalized client engagement.
Job Summary
We are looking for a proactive, well-organized and customer-focused Client Relationship Executive to manage client enquiries, build strong relationships, coordinate bookings and ensure a smooth experience for guests and event clients. The ideal candidate should have excellent communication skills, a professional attitude and the ability to convert enquiries into confirmed bookings.
Key Responsibilities
- Handle incoming client enquiries through phone calls, WhatsApp, social media and other communication channels.
- Understand client requirements for room bookings, café services, birthdays, anniversaries, weddings, corporate gatherings and other events.
- Explain available facilities, packages, pricing and services to prospective clients.
- Follow up with prospective clients regularly and convert enquiries into confirmed bookings.
- Maintain a database of leads, client interactions, bookings, follow-ups and feedback.
- Coordinate with the operations, sales, café, housekeeping and event teams to ensure timely service delivery.
- Arrange property visits, client meetings and venue walkthroughs for prospective customers.
- Prepare quotations, share proposals and assist in booking confirmations.
- Build long-term relationships with existing clients and encourage repeat business and referrals.
- Collect client feedback, resolve service-related concerns and escalate issues to the concerned department when required.
- Support promotional activities, corporate tie-ups, event packages and client engagement initiatives.
- Prepare daily activity reports, enquiry conversion reports and follow-up updates for management.
Required Skills and Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal, relationship-building and negotiation skills.
- Customer-focused approach with a qualified and courteous attitude.
- Ability to manage multiple enquiries and follow-ups efficiently.
- Good convincing and sales conversion skills.
- Basic computer knowledge and proficiency in MS Office, Excel and WhatsApp Business.
- Ability to maintain accurate records and prepare reports.
- Strong coordination, problem-solving and time-management skills.
Educational Qualification
- Graduate in any discipline.
- Candidates with qualifications or experience in Hospitality Management, Hotel Management, Business Administration, Sales or Marketing will be preferred.
Experience
- 1–3 years of experience in client servicing, customer relationship management, hospitality, hotel sales, event management or a related field.
- Freshers with excellent communication skills, confidence and a customer-oriented mindset may also be considered.
Key Performance Indicators (KPIs)
- Number of enquiries handled and followed up.
- Enquiry-to-booking conversion rate.
- Revenue generated through confirmed bookings.
- Response time and follow-up efficiency.
- Client satisfaction and feedback ratings.
- Repeat bookings and client referrals.
- Accuracy of client records and timely reporting.
Salary & Benefits
Salary will be based on experience, skills and suitability for the role.
How to Apply
Interested candidates may share their updated resume with the HR Department of Labonya Retreat, Bhubaneswar.
Email:
[email protected]
Contact: (phone hidden)
Join us to create memorable guest experiences and build lasting client relationships.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
Work Location: In person
📌 Customer Relationship Executive (India)
🏢 Labonya Retreat
📍 India