JOB DESCRIPTION (JD)

1. JOB DETAILS

- Job Title: Supervisor

- Department: Sales & Operations

- Reporting To: Store Manager / Branch Manager

- Industry: Retail Textile Showroom

- Job Location: DHARMAPURI

2. JOB PURPOSE

To supervise daily showroom operations, manage sales staff, monitor sales performance, ensure excellent customer service, maintain staff discipline, and achieve the sales targets assigned by management.

3. ROLES AND RESPONSIBILITIES

A. Daily Store Operations

1. Ensure the showroom is ready before opening.

2. Monitor showroom cleanliness and product displays.

3. Allocate daily duties to employees.

4. Ensure smooth daily operations.

5. Follow company rules, regulations, and SOPs.

6. Report operational issues to the Store Manager.

B. Staff Management

1. Supervise and guide all sales staff.

2. Monitor employee attendance and punctuality.

3. Allocate staff to different departments.

4. Ensure employees follow grooming and dress code policies.

5. Conduct daily staff briefings.

6. Motivate staff to achieve sales targets.

7. Identify training needs and improve employee performance.

8. Report staff misconduct to the Store Manager or HR.

C. Sales Management

1. Communicate daily and monthly sales targets.

2. Monitor employee-wise sales performance.

3. Track department-wise sales achievement.

4. Encourage cross-selling and up-selling.

5. Support staff in improving customer conversion.

6. Identify reasons for low sales performance.

7. Prepare daily sales reports.

8. Implement sales improvement measures approved by management.

D. Customer Service

1. Ensure customers are greeted politely.

2. Guide staff in understanding customer requirements.

3. Maintain skilled customer service standards.

4. Handle routine customer complaints.

5. Escalate serious complaints to management.

6. Ensure customer satisfaction and encourage repeat business.

E.



Stock Management

1. Monitor stock availability in assigned departments.

2. Ensure products are arranged properly.

3. Coordinate stock replenishment.

4. Monitor damaged, missing, and misplaced products.

5. Support physical stock verification.

6. Report stock discrepancies to management.

7. Ensure proper handling of textile products.

F. Product Display

1. Maintain attractive product displays.

2. Ensure sarees and garments are folded and arranged properly.

3. Maintain department-wise product arrangements.

4. Check promotional displays and offer boards.

5. Ensure showroom cleanliness and presentation.

G. Billing Coordination

1. Coordinate with billing staff.

2. Monitor billing counter queues.

3. Ensure billing procedures are followed.

4. Coordinate customer returns and exchanges according to company policy.

5. Report billing errors and irregularities to management.

H. Staff Training

1. Train staff in customer handling.

2. Explain product knowledge and sales techniques.

3. Conduct daily motivation sessions.

4. Encourage teamwork and professional behaviour.

5. Support new employee induction and training.

I. HR & Discipline

1. Monitor attendance, late coming, and absenteeism.

2. Ensure employees follow company rules.

3. Coordinate weekly offs and staff allocation.

4. Report unauthorized leave and misconduct.

5. Maintain discipline among employees.

6. Coordinate with HR regarding employee performance and training.

4. DAILY REPORTING





The Supervisor must submit the following reports to the Store Manager:

1. Daily Sales Report.

2. Employee-wise Sales Report.

3. Department-wise Sales Report.

4. Staff Attendance Report.

5. Stock Discrepancy Report.

6. Damaged Goods Report.

7. Customer Complaint Report.

8. Daily Operations Report.

5. DAILY WORK SCHEDULE

Work Stage| Responsibility

Before Opening| Check staff attendance, cleanliness, and product displays

Morning| Conduct staff briefing and communicate sales targets

During Business Hours| Monitor sales, staff performance, and customer service

Afternoon| Review sales progress and guide staff

Evening| Check pending tasks and departmental performance

Closing| Verify showroom arrangement and submit daily reports

6. REQUIRED SKILLS

- Leadership and team management.

- Communication and customer service.

- Sales target monitoring.

- Staff motivation and training.

- Stock management.

- Problem-solving skills.

- Time management.

- Basic computer and Excel knowledge.

- Knowledge of retail operations.

7. EDUCATIONAL QUALIFICATION

12th Standard / Any Degree, according to company requirements.

8. EXPERIENCE

Preferred experience: 2–5 years in retail sales, textile showrooms, or similar industries.

9. KEY PERFORMANCE INDICATORS (KPIs)

The Supervisor's performance will be evaluated based on:

1. Achievement of sales targets.

2. Staff productivity.

3. Customer satisfaction.

4. Employee attendance and punctuality.

5. Stock accuracy.

6. Showroom cleanliness and display standards.

7. Compliance with company SOPs.

8. Staff training effectiveness.

9. Timely submission of reports.

10. Overall operational performance.

Contect person

PH : (phone hidden)

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Supervisor (Dharmapuri)
🏢 Textiles shop
📍 Dharmapuri