- Reception & Patient Handling: Welcome patients, attend to walk-ins, explain the consultation process and maintain a professional clinic environment.
- Patient Registration: Register new patients, update existing patient records and maintain accurate digital patient data.
- Appointment Management: Schedule doctor consultations, treatment sessions, follow-up visits and appointment reminders.
- Call & WhatsApp Management: Handle incoming calls, online enquiries, WhatsApp messages and appointment requests promptly.
- Lead Management: Record leads from Instagram, Facebook, Google, Justdial, referrals and walk-ins in the clinic CRM.
- Patient Follow-ups: Follow up with enquiries, missed appointments, consultation patients who have not started treatment and patients due for their next session.
- Billing & Payments: Prepare bills, issue receipts, collect payments, update payment records and coordinate EMI-related documentation as authorized.
- Treatment Coordination: Coordinate with doctors and clinical staff regarding patient consultations, treatment schedules and waiting times.
- Due Payment Recovery: Contact patients regarding pending payments and instalments,



maintain due-payment records and report collection status to management.
- Patient Feedback & Reviews: Collect feedback after consultations and treatments, encourage genuine Google reviews and address patient concerns professionally.
- Sales & Conversion Support: Explain approved clinic packages, offers, treatment plans and available EMI facilities. Convert enquiries into confirmed consultations and treatment bookings without making unauthorized medical claims.
- Daily Reporting: Submit daily reports on calls received, leads generated, appointments booked, patients attended, treatment conversions, collections and pending follow-ups.
- Record Maintenance: Maintain patient consent documentation, appointment registers, billing records and other assigned clinic records with confidentiality.
- Clinic Coordination: Ensure reception cleanliness, manage waiting areas and coordinate with the team for smooth daily operations.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:

- Paid time off

Work Location: In person

📌 Receptionist (Visakhapatnam)
🏢 VPRIDE HAIR AND SKIN CLINICS
📍 Visakhapatnam