- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center
- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience
- Graduate with 3-5 years of experience in an Insurance domain
- Insurance certification – good to have
- Transition/onboarding of service - good to have
- SPOC - Single Point of Contact role for operations - valuable to have
- Onshore travel experience – good to have

Pay: Up to ₹1,000,000.00 per year

Benefits:

- Commuter assistance

Experience:

- relevant: 3 years (Preferred)

Work Location: In person

📌 Property & Casualty (India)
🏢 Hirevia
📍 India