We are looking for Travel Operations Specialists with expertise in airline ticketing, air fulfillment, exchanges, refunds, and post-ticketing operations. The ideal candidate should have hands-on experience with Amadeus (Mandatory) & Galileo (Would be an add-on), strong knowledge of fare rules, BSP/ARC processes, and the ability to manage end-to-end booking fulfillment accurately and efficiently. Key Responsibilities Air Fulfillment & Ticketing Process airline ticket issuance, reissuance, revalidation, exchanges, cancellations, and refunds on GDS (Amadeus). Handle post-booking servicing requests for domestic and international itineraries. Process full and partial ticket exchanges in accordance with airline fare rules. Ensure accurate application of mandatory and optional ticketing elements. Refunds & Changes Management Process BSP and GDS refund requests on Amadeus Handle voluntary and involuntary changes, including schedule changes and IRROPS. Calculate applicable penalties, taxes, and refunds as per airline policies. Support amendment, cancellation, and rebooking requests. GDS & PNR Management Create and manage PNRs and itineraries for single and multiple passengers/sectors. Modify simple and complex itineraries. Retrieve and validate PNRs, ticket numbers, airline codes, and airport codes. Review PNR history and process purged PNR requests.



Perform ticket retrieval, reissue, and revalidation transactions using GDS commands. BSP/ARC & Compliance Demonstrate a strong understanding of ARC and BSP processes. Handle ADM, ACM, BSP transactions, and Refund Application (RA) processes. Interpret and apply fare rules and ticketing regulations accurately. Ensure compliance with airline and industry standards. Ancillary & NDC Operations Issue EMDs for ancillary services. Process NDC and LCC booking changes and cancellations through SPRK and Travel Fusion. Required Qualifications Communication Skills Strong written and spoken English communication skills. Minimum typing speed of 30 WPM with 85% accuracy. Good understanding of grammar, spelling, punctuation, and written communication. Ability to explicit assessments covering grammar, spelling, punctuation, passage reconstruction, and essay writing. Versant Score of 4 or above preferred. Preferred Qualification Minimum 6 months of experience in Ticketing, Refunds, Cancellations, Amendments, or Air Fulfillment Operations on Amadeus (Mandatory) Strong knowledge of: Fare Rules Refund Calculations Tax Categories BSP & ARC Processes ADM/ACM Handling

Pay: ₹40,000.00 - ₹42,000.00 per month

Work Location: In person

📌 Travel Operations Specialist (Gurugram)
🏢 NaukriDaddy HR Solutions
📍 Gurugram