- Coordinate with warehouse engineers that are receiving and testing - servicing, fault analysis, and resolution of batteries and chargers.
- Manage customers telephonically and respond to them giving timely updates with regards to batteries / chargers received and resolution being given.
- Supervise a team of 3–4 warehouse service engineers performing battery/charger checks.
- Prepare accurate MIS reports and submit to the management from time to time.
- Ensure all service calls are attended to and closed in a timely manner, maintaining high customer satisfaction.
- Maintain MIS and other reports to track service performance and service call closures.
- Continuously update technical knowledge and skills through training and learning about new products.
Pay: ₹25,000.00 - ₹40,000.00 per month
Advantages:
- Flexible schedule
Work Location: In person
📌 Service Coordinator (Ahmedabad)
🏢 Smart-tech
📍 Ahmedabad
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