- We are looking for a confident and result-oriented Telecaller to handle outbound and inbound calls, communicate with prospective customers, understand their requirements, explain our products/services, generate leads, and maintain regular follow-ups.
- The candidate should have good communication skills, a professional attitude, and the ability to achieve calling and lead-generation targets.
Key Responsibilities
Make outbound calls to prospective and existing customers.
- Handle inbound customer calls and provide relevant information.
- Explain company products and services clearly and professionally.
- Identify customer requirements and generate qualified leads.
- Conduct regular follow-ups with interested prospects.
- Maintain accurate customer information and call records.
- Update daily calling activities in Google Sheets / Excel / CRM.
- Schedule appointments and coordinate with the sales team.
- Handle customer queries professionally and escalate issues when required.
- Achieve assigned daily/monthly calling and lead-generation targets.
- Maintain professional communication and good customer relationships.
- Share daily/weekly calling and follow-up reports with the management.
Required Skills
Positive verbal communication and convincing ability.
Hindi communication is required;Excellent English preferred.
Basic knowledge of Excel/Google Sheets.
Positive attitude and willingness to achieve targets.
Previous telecalling/sales experience will be an advantage.