Job Description: IT Service Engineer

Job Title: IT Service Engineer
Department: IT Support & Technical Services
Experience: 2–5 Years
Employment Type: Full-Time
Work Location: Office, Client Sites, and Field Locations
Reporting To: IT Manager / Service Manager

Job Summary

We are looking for a technically skilled and experienced IT Service Engineer with strong hands-on knowledge of desktop support, hardware troubleshooting, networking, CCTV installation, biometric systems, and IT infrastructure maintenance.

The candidate must be capable of independently handling end-to-end IT support activities, including installation, configuration, troubleshooting, repair, preventive maintenance, on-site customer visits, and L1/L2 technical support.

The ideal candidate should be comfortable working both in the office and at customer locations, resolving technical issues efficiently, and ensuring the smooth operation of all IT systems and equipment.

Key Responsibilities

1. Desktop and End-User Support

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
- Install and troubleshoot Windows 10/11, drivers, software, and operating system issues.
- Troubleshoot system performance, booting, hardware failures, and application errors.
- Configure Microsoft Office, Outlook, email accounts, and other business applications.
- Support user accounts, permissions, password resets, and basic Active Directory operations.
- Provide remote and on-site technical support to end users.

2. Hardware Repair and Field Service

- Diagnose and repair desktop, laptop, printer, and peripheral hardware issues.
- Replace faulty components such as RAM, SSDs, hard drives, power supplies, and other replaceable parts.
- Perform new system installations, hardware upgrades, and equipment relocations.
- Conduct customer site visits for installation, maintenance, and troubleshooting.
- Perform preventive maintenance and maintain service reports for completed jobs.
- Coordinate with vendors for warranty claims, repairs, and replacement equipment.

3. Networking and Connectivity

- Install, configure, and troubleshoot LAN, WAN, Wi-Fi, and internet connectivity.
- Configure and troubleshoot routers, switches, wireless access points, and basic firewall settings.
- Understand IP addressing, subnet masks, gateways, DNS, and DHCP.
- Troubleshoot network cables, patch panels, RJ45 connectors, and network ports.




- Configure network printers and shared folders.
- Identify and resolve network connectivity issues and escalate complex problems when required.

4. CCTV and Surveillance Systems

- Install, configure, and maintain IP and analog CCTV cameras.
- Configure DVRs, NVRs, storage, and camera recording settings.
- Troubleshoot camera connectivity, video loss, recording, and remote-viewing issues.
- Configure CCTV remote access through mobile applications or computers.
- Understand basic CCTV cabling, PoE switches, and network integration.
- Perform camera replacement, system upgrades, and preventive maintenance.

5. Biometric and Access Control Systems

- Install and configure biometric attendance machines, fingerprint scanners, and access control devices.
- Configure device connectivity over LAN, USB, or Wi-Fi where supported.
- Troubleshoot communication, synchronization, and attendance-record issues.
- Assist with attendance software installation, configuration, and data synchronization.
- Support basic door access control systems and coordinate with vendors for advanced issues.

6. L1/L2 IT Support and Help Desk

- Receive, record, prioritize, and resolve IT support tickets.
- Diagnose and resolve first- and second-level technical incidents.
- Troubleshoot hardware, software, operating system, network, and user-access issues.
- Maintain incident logs, service requests, troubleshooting notes, and resolution records.
- Escalate unresolved issues to vendors or senior technical teams.
- Follow service-level agreements (SLAs) and keep users informed about issue status.
- Identify recurring problems and recommend preventive solutions.

7. IT Infrastructure and Asset Management

- Install and maintain IT equipment, UPS units, peripherals, and related infrastructure.
- Maintain records of computers, laptops, printers, CCTV devices, networking equipment, and spare parts.
- Assist with data backup, antivirus updates, endpoint protection, and security patching.
- Maintain installation checklists, maintenance schedules, and customer service reports.




- Follow company IT security policies and safe installation practices.

Required Technical Skills

- Strong knowledge of desktop and laptop hardware troubleshooting.
- Positive command of Windows 10/11 installation and troubleshooting.
- Practical experience with printers, scanners, and peripheral devices.
- Working knowledge of LAN, WAN, TCP/IP, DNS, DHCP, routers, and switches.
- Hands-on experience with CCTV, DVR/NVR, IP cameras, and PoE networking.
- Experience with biometric attendance systems and access control devices.
- Knowledge of ticketing systems, incident management, and L1/L2 support.
- Familiarity with Microsoft Office, Outlook, remote support tools, and basic Active Directory.
- Ability to use networking tools such as a LAN cable tester and crimping tool.
- Good troubleshooting, documentation, customer service, and communication skills.

Educational Qualifications

- Diploma or degree in IT, Computer Science, Electronics, or a related field.
- Relevant hands-on experience may be considered in place of a higher qualification, depending on company policy.

Experience Requirements

- 2–5 years of relevant IT support or field-service experience preferred.
- Practical experience in both desktop support and networking is essential.
- Previous experience installing or maintaining CCTV and biometric systems is strongly preferred.
- Must be willing to travel to customer sites when required.

Key Performance Indicators (KPIs)

- Timely resolution of technical issues and support tickets.
- First-time fix rate for on-site service calls.
- Customer satisfaction and service quality.
- Compliance with agreed service timelines.
- Accuracy of service reports and IT asset records.
- Reduction in recurring hardware, network, and connectivity issues.

Candidate Expectations

- Must be a hands-on technical professional, not limited to theoretical knowledge.
- Should independently diagnose and resolve common IT hardware, software, networking, CCTV, and biometric issues.
- Must be willing to travel to customer locations and perform installations and repairs.
- Should have a professional attitude, good communication skills, and a customer-first approach.
- Must be able to manage multiple service requests and prioritize urgent issues.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 IT Service Engineer (Bhopal)
🏢 Tekno Solutions
📍 Bhopal