- Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
- Troubleshoot issues with software applications, identify root causes, and resolve problems in a timely manner.
- Collaborate with internal teams to escalate complex issues that require further assistance.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-5 years of experience in international technical support or related field.
- Robust communication skills for effective interaction with customers from diverse backgrounds
- Ability to work on rotational shifts including evenings (US time zone) as per business requirements.
📌 Technical Support Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai
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