- Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and skilled manner.
- Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-3 years of experience in an International Voice Process (IVP) environment.
- Excellent communication skills for effective interaction with clients from diverse backgrounds.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 International Voice Process Executive (Chennai)
🏢 Movate Technologies
📍 Chennai
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