As a Unified Systems Operator at Kyndryl, you will play a critical role in monitoring, controlling, and maintaining systems across our infrastructure setting. You will help ensure seamless operations by proactively identifying issues, resolving challenges, and supporting business continuity.
Responsibilities
- Monitor and maintain IT infrastructure by tracking system performance, events, and alerts to ensure operational stability.
- Validate and respond to incidents by analyzing alerts, identifying potential risks, and escalating issues when necessary to prevent service disruptions.
- Execute preventive maintenance tasks to improve system reliability and reduce the likelihood of outages.
- Provide innovative solutions to technical and business challenges while supporting continuous improvement initiatives.
- Act as a trusted advisor to customers by sharing best practices, optimizing resource utilization, and enhancing operational efficiency.
- Collaborate with cross-functional teams and specialists to support projects and drive successful business outcomes.
- Engage directly with customers to understand their requirements and build robust working relationships.
- Apply a proactive and problem-solving mindset to identify opportunities for improvement and address issues before they impact operations.
Required Skills and Experience
- Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
- Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
- Experienced in handling client communication and negotiations.
- Excellent in Japanese skills both translation and interpretation
- At least 3 years of experience in a similar role, preferably in an IT or technical setting.
- Excellent problem-solving and analytical skills
- Hands-on experience
Preferred Skills and Experience
- In-depth knowledge of Windows and Linux Operating Systems
- Experience or technical knowledge of Batch Operations
- Ability to communicate effectively, both verbal and written
- Bachelor's degree in computer science, Information Technology, or other related fields
- Windows Server certification
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.