Grow with us Your Responsibilities

- Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
- Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
- Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
- Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
- Monitor delivery performance against established SLAs and KPIs to maintain high service reliability
- Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions
- Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction
- Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility
- Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution
- Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance

What will convince us





- Degree in Business Administration or a related discipline
- 6+ years of experience in Customer Service or Order Management
- Proven experience managing end-to-end order processing, customer order management, and delivery coordination
- Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferred
- Experience handling customer complaints, escalations, and issue resolution within a customer-facing setting
- Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
- Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferred
- Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis
- Strong communication and stakeholder management skills with the ability to collaborate across multiple functions
- Ability to manage multiple priorities, work effectively under pressure, and meet customer and business commitments
- Customer-focused mindset with a strong sense of ownership, accountability, and attention to detail

📌 Order processing Management Specialist (Bengaluru)
🏢 Sartorius
📍 Bengaluru