Role Description The Call Center Representative is a full-time, on-site role based in Hyderabad, India. In this position, the representative responds to incoming calls, messages, and inquiries from customers seeking information or support related to CallHealth services. Daily tasks include providing accurate information, scheduling appointments, coordinating service requests, and documenting interactions in the system.

The role involves handling customer concerns, escalating complex issues to appropriate teams, and ensuring timely follow-up to maintain high levels of customer satisfaction. The representative is expected to adhere to communication protocols, maintain confidentiality of health-related information, and collaborate with colleagues to deliver consistent, quality service.

Freshers are encouraged.

Qualifications





- Excellent Interpersonal Skills, including transparent verbal communication, active listening, and empathy toward diverse customers.
- Ability to work from Office in Hyderabad, India, with flexibility for shifts, weekends, or holidays as required.
- Proficiency in English, Hindi and local languages.
- Minimum high school diploma or equivalent; vocational or college-level education in communication, business, or healthcare-related fields is beneficial.
- Strong attention to detail, reliability, and a commitment to maintaining confidentiality and following organizational policies.

📌 Call Center Representative (Andhra Pradesh)
🏢 CallHealth
📍 Andhra Pradesh