About MSCI: For more than 40 years, MSCI's research-based indexes and analytics have helped the world's leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I; ranking. For more information, visit us at .

Position overview: MSCI Inc. is seeking to expand its Sustainablity & Climate Client Service team. MSCI ESG Research is a leading provider of Sustainability & Climate research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for this business. They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Client Service Associate must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management

Your Key Responsibilities

- First point of contact for general queries directed to client services by phone, email or online case management
- Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
- Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
- The successful candidate will work closely with Solutions Specialists, Sales and their Client Service colleagues across EMEA
- Achieve an appropriate understanding of MSCI ESG Research Solutions
- Become proficient at resolving MSCI ESG Research client questions and issues for specific case types by leveraging AI tools
- Liaise with other MSCI departments to ensure all clients' requests/inquiries are managed appropriately
- Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails
- Liaise with service delivery teams to optimize client experience
- Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel
- 6-7 years of work experience in Client Service function or Sustainability/Climate would be preferred

- Bachelor's degree required, MBA or Master's Degree preferred

- Strong interest in Sustainability & Climate and how these factors impact the investment process

- Must be attentive to detail with a willingness to learn and grow per the business goals

- Must have an appreciation for diverse cultural norms and styles

- Prior knowledge of MSCI products and experience of a client facing role (preferred)

About MSCI

What we offer you

- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

- Flexible working arrangements, advanced technology, and collaborative workspaces.

- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center ,



LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

- Multi-directional career paths that offer qualified growth and development through current challenges, internal mobility and expanded roles.

- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Sales and Relationship Management

Pursue new business, strengthen relationships and unlock opportunities.

Sustainability and Climate

Shape investment considerations with Sustainability and Climate solutions

We help clients integrate sustainability and climate considerations into their investment strategies with clarity and confidence.

Quotes from Annamaria Giszinger, Vincent Ku, Nitesh Rajpal

“Sales Operations at MSCI is not like at other companies — my team is involved in pre- and post-sales as well, making sure that clients have a seamless experience throughout the sales process.

Annamaria Giszinger Sales and Relationship Management

“The role of my team is to help our clients configure and customize MSCI’s solutions to their unique requirements.

It’s a great team-oriented effort, and a great opportunity for us to learn more about our clients’ needs. Vincent Ku Sales and Relationship Management





“I'm a lifelong learner.

At MSCI I'm fortunate to have the company support me with continuous learning opportunities such as pursuing industry-leading certifications like CFA and FRM. I believe having the desire to learn automatically translates into professional growth and success. Nitesh Rajpal Sales and Relationship Management

Advantages

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family.

- National Pension System (NPS)
- Voluntary Provident Fund (VPF)
- Provident Fund
- Daycare benefit (creche)
- Pregnancy care program / Maternity kit
- Pet Care
- Healthcare benefits, including:

- Health, accident and life insurance
- Emergency Ambulance service
- Health checkup
- Tele-Medicine
- Inclusive Health & Wellbeing benefits

Development opportunities

At MSCI career paths are multi-directional, and we believe that new and challenging experiences drive both professional growth and business success.

Everyone here is responsible for leading their own development and we’re here to support and guide you every step of the way. Whether that means deepening your expertise, moving across teams, or stepping into leadership, you’ll have access to internal mobility, learning and skills development, stretch opportunities and mentoring.

Mumbai

12th Floor
Nesco IT Building No. 3, Nesco IT Park
Nesco Complex
Goregaon (East)
Mumbai 400063
India

MSCI has been named as one of LinkedIn's Top Companies 2025 in India.

Our LEED-certified Mumbai office is in the Nesco IT park, with amazing views of the Aarey forest and good connections to both public transport and the highway. As the largest MSCI office, a wide variety of teams are represented here, from Technology and Data Operations to Research, Finance, and Sales and Relationship Management. You’ll also find that we’re well-equipped with collaboration spaces, breakout zones, a cafeteria and relax rooms, as well as a gym for those looking to exercise before work. Learn more about .

Read our .

Recruitment process

Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read .

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board. Learn more about our .

Sustainability & Climate Client Services Specialist

Job Reference:

2026-5984

Location:

Mumbai

Category:

Sales and Relationship Management

Solution:

Sustainability & Climate

Job Level:

Senior Associate

Job Type:

Full-Time

Role Category:

Hybrid

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