Job Category: KMBL

Degree Level: Master's Degree

Job Description:

- Client Servicing & Product Support: Act as a key client contact, providing high-quality servicing, confidently explaining investment products and features, and addressing product, transaction and account-related queries and escalations.
- Client Engagement & Business Enablement: Proactively engage with clients to understand their requirements, support Sales and Relationship Management teams, and facilitate seamless onboarding, transactions and ongoing investment servicing.
- Cross-Functional Coordination & Service Delivery: Work closely with Investment, Product, Operations, Technology and Compliance teams to resolve client requirements efficiently, monitor service delivery and ensure timely closure of requests.

Service Excellence & Governance: Drive improvements in service processes and client experience, maintain relevant MIS and service metrics, and ensure servicing activities are conducted in line with applicable policies, regulatory and compliance requirements.

Responsibilities: Sales Team, Dealing Team, Operations team and Compliance Team

Qualifications:

Any Graduate/Post Graduate

📌 Global Product (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai