Recruit and train the collections team for effective collections & recovery
- Monitor & review the activities of the regional collections team for achievement of collections targets
- Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities
- Implement collection strategies at the regional level for effective collections and recovery of outstanding loans
- Authorize payouts and roll out collection payout structure policy
- Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
- Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
- Act as a SPOC between Legal, Residual & Collections team
- Partner with regional sales & credit team to ensure quality sourcing
- Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
- Ensure effective collections from DCC and micro market
- Ensure all higher bucket accounts with outstanding amounts are actioned legally
- Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time