Profile: Client Relationship Manager

Experience:

- 7-10 years in client-facing roles
- Preferred backgrounds: Client Relationship Management, HR Business Partner (HRBP), HR Generalist, Client Servicing, Customer Success, Corporate Communication, Consulting

Roles: * Client Relationship Management

- Build and maintain solid, long-term professional relationships with key clients.
- Own client accounts and act as the primary point of contact.
- Represent the company confidently in meetings and discussions.
- Client Interaction & Coordination

- Coordinate with internal teams to ensure timely resolution of client requirements.
- Handle client escalations and resolve issues proactively.
- Requirement Understanding

- Understand client expectations and communicate them clearly to internal teams.
- Ensure smooth execution and follow-up of ongoing assignments.
- Strategic Communication

- Lead client meetings and present the company’s capabilities professionally.




- Maintain a positive company image through effective communication.
- Stakeholder Management

- Coordinate with management and operational teams to ensure client satisfaction.
- Maintain regular engagement with clients through scheduled reviews and check-ins.
- Client Retention & Growth

- Identify opportunities for repeat business, upselling and cross-selling.
- Track client satisfaction and take steps to improve retention.
- Documentation & Reporting

- Maintain records of client interactions, meeting minutes and follow-ups.
- Prepare reports and updates for management.

Qualification:

- Bachelor’s Degree in Human Resources, Business Administration, Management, Commerce or a related field.
- MBA/PGDM in HR or Marketing will be an added advantage.

📌 Client Relationship Manager-Consultancy-Surat-9.6 LPA
🏢 Rishi Jobs
📍 Surat