- Owns operational health of live CRM processes, driving corrective action on degradation.
- Governs incident management so triage, resolution and root cause elimination meet service levels.
- Manages change requests in project mode from requirement validation and estimation through build, test, and deployment.
- Acts as principal business interface for CRM support and maintenance, owning expectation management
- Challenges partner estimates, proposals and commitments against deadlines, best practice, and contractual obligations.
- Manages offshore teams for requirement clarity, standards consistency, and accountability.
- Drives continuous improvement of ways of working and in house processes across the CRM delivery and support cycle.
- Converts recurring incidents into problem records and permanent fixes.
- Raises design and code review standards to cut defect leakage.
- Incident resolution and change deployment against SLA/KPI thresholds.




- Change success with zero emergency rollbacks.
- Reduction in recurring incident volume.

Tech Mahindra represents the connected world, offering creative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

📌 Project Manager (Noida)
🏢 Tech Mahindra
📍 Noida