Job Description: OEM coordination and Break/Fix hardware repair

IMAC (install move add change) activities for end-user devices and Video conferencing devices

Smart-Hands support where resolutions cannot be made remotely

Infrastructure hands and feet support in key locations

Back-up tape rotation and POC for off-site pick up

Driver testing for PC laptop/desktops

Workstation patching remediation

Resources will prioritize responding to and resolving SLA-based assignments over other duties

Work on tickets assigned through the PC ITSM Toolset. Technicians will manage the problem to resolution according to the priority level assigned to the ticket and perform repairs upgrades and restores to the workstation as defined in SLAs.

Providing Installation support for recent Desktops & Laptops which shall include OS Installation Power On Test verification of Hardware configuration OS configuration configuring the old Lotus Notes mail client configuring Outlook configuring the MS Office Applications (as per provided standards) configuring the printers.

Cable patching of LAN WAN Desktops Laptops Printers at the in-scope locations. Manage user permission to File share backup management and patches management for servers hosted at Gurgaon and Jhajjar.

Users account creation and basic management via Active Directory MS TEAMS and Exchange

Providing support (including Installation support) for OS MS Office and MS Outlook Client AVD Client Suite etc.

Providing configuration and fine-tuning support for OS Windows 10 & above

Striving towards first call resolution & escalating unresolved problems as per the Escalation processes through the Service Desk keeping all relevant personnel in the communication loop.

Diagnosing verifying recording and reporting downtime and providing immediate notification for all incidents

Emergency recovery maintenance for Desktops and Laptops

Configuring the printers and resolving printing problems of the users





Providing support for audio & video conferencing set up connecting Desktops/Laptops to LCD projectors & other collaboration tools (in scope for locations with onsite support only)

Providing support for patch up gradation on Desktops and Laptops.

Diagnosing & troubleshooting virus problems that can be fixed using anti-virus tool on the Desktops and Laptops.

Providing first contact remote support for all calls initially.

Providing configuration setup & troubleshooting support for iOS & Android devices via approved MDM solution.

Providing initial diagnosis support for AVD like checking connection type client version network latency basic troubleshooting and escalation of unresolved issues to respective support team

Providing support for LCD projectors setting up and tuning them with systems

Managing Endpoint systems backup via backup tool

Building knowledge database for Infra team to support more effectively.

Mode: Dispatch - Casual Basis

Duration: Long term project - Minimum 6 months to 1 Year and it may extend depending on the status of the project

Role: L1 DSS (Desk side Support with basic network knowledge) - Desktop Engineer

Experience: 3 Yrs

Why Join EIL Global

Work with leading enterprise clients across various industries.

Opportunity to gain exposure to diverse IT infrastructure projects.

Interested

Please send your updated CV to

We look forward to hearing from you!

Required Skills:





3 years of experience in desktop/desk-side support or desktop engineering L1 end-user support with basic network knowledge OEM coordination and hardware break/fix repair IMAC support for desktops laptops printers and video conferencing devices Smart-hands and infrastructure hands-and-feet support at remote/key locations Ticket and incident management using an ITSM toolset Prioritization and resolution of SLA-based assignments Workstation repairs upgrades restores and emergency recovery maintenance Desktop and laptop installation OS deployment power-on testing and hardware configuration verification Windows 10 and later operating system configuration troubleshooting and fine-tuning Microsoft Office installation configuration and support Microsoft Outlook client installation configuration and troubleshooting Lotus Notes mail client configuration AVD client suite installation configuration basic diagnosis and troubleshooting Basic AVD troubleshooting including connection type client version and network latency checks Printer installation configuration and troubleshooting LAN/WAN and endpoint cable patching Basic network troubleshooting and connectivity diagnosis File-share permission management Server patch and backup management for servers hosted at Gurgaon and Jhajjar Active Directory user account creation and basic administration Microsoft Teams user account management and support Microsoft Exchange user account management and support Desktop and laptop patching and remediation Driver testing for PC desktops and laptops Virus and malware diagnosis using approved antivirus tools Audio and video conferencing setup and support Connecting computers to LCD projectors and collaboration tools LCD projector setup configuration and tuning iOS and Android device configuration and troubleshooting through an approved MDM solution Endpoint backup management using backup tools Backup tape rotation and coordination of off-site pickup First-contact remote support and first-call resolution Incident downtime diagnosis verification documentation reporting and notification Following escalation procedures and maintaining communication with relevant stakeholders Knowledge-base documentation for infrastructure support teams Ability to provide onsite/dispatch support on a long-term project basis

📌 IT Support Engineer (Gurugram)
🏢 Preferable.Ai
📍 Gurugram