Primary Objectives:

- Maximize miles per week fleet utilization through driver convincing and operations/planning

- Ensure that all delivery/customer requirements are met as scheduled and booked

- Ensure that any and all pertinent details of delivery or pick up are communicated well to driver

- Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order

- Ongoing personal/professional development

Driver Communication

- Ensuring that all driver “return to work” dates are known and compliant with company policy

- Ensuring that drivers have all required information to successfully complete their pick-up or delivery

- Ensure that drivers have all required documentation to successfully complete border crossing

- Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times

- Ensure that all driver issues are reported and noted in accordance to company policy

Customer Service

- Maintaining a professional and loyal relationship with all brokers/customers

- Ensures that all customer requirements are adhered to and properly communicated to supporting team

- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence

- Ensures that all pick up and delivery requirements are met to appropriate service levels





Skills & Abilities

- Strong English language skills – verbal & written

- Ability to effectively manage competing priorities and maintain results

- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

- Strong knowledge of North American trucking regulations and geography

- Assessment techniques such as: examining, questioning, evaluating and reporting

- Strong understanding of dispatch operations in the transportation industry

- Positive analytical skills

- Effective planning and organization

- Creativity and resourcefulness

- Attention to detail and accuracy

- Ability to work effectively under pressure and tight deadlines

- Ability to think outside the box

- Ability to work as part of a team

- Ability to build relationships

- Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

- This position generally requires at least 1-2 years of related dispatch experience.

- System training or experience required

Physical Demands

- Ability to sit for long periods of time

- Ability to view computer screen for long periods of time

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 Senior Dispatch Supervisor (Mehsana)
🏢 Smart-tech
📍 Mehsana