Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Generative AI
Good to have skills : Python (Programming Language), Machine Learning (ML)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a energetic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Generative AI.
- Good To Have Skills: Experience with Python (Programming Language), Machine Learning (ML).
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to work collaboratively in cross-functional teams to deliver effective solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to clearly articulate technical information to diverse audiences.

Additional Information:

- The candidate should have minimum 5 years of experience in Generative AI.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru