Broad Outline of the Role

Responsible for delivery of Voice and Unified Communications & Collaboration (UCC) customer projects, including technical configuration, integration, testing, migration, and Go-Live.

The role requires robust technical knowledge of Voice, SIP/VoIP, Microsoft UC/Teams, Cisco Collaboration, Jamvee, SBC, MPLS/networking and router configuration along with project, customer, and team management skills.

Minimum Qualifications & Experience

- Bachelor's Degree in Engineering/Telecommunications/IT or equivalent.

- 7-10 years of experience in Voice, UCC, VoIP, Telecom, Networking, or related technologies.

- Experience in managing Voice and enterprise customer projects and technical teams.
- Microsoft, Cisco, Networking, SIP, VoIP certifications are desirable.
- Technical Knowledge & Skills

- Strong knowledge of SIP, VoIP, RTP/SDP, SIP Trunking, codecs, dial plans, call routing, and enterprise telephony.

- Experience in SIP call-flow troubleshooting, Wireshark/packet analysis, and voice-quality issues.

- Working knowledge of Microsoft Teams/UC, Teams Phone, Direct Routing, and SBC integration.

- Knowledge of Cisco CUCM, CUBE/Voice Gateway, IP Phones, SIP Trunks, and enterprise voice solutions.

- Knowledge of Jamvee/UC platforms, including user/number provisioning, IP Phones, IVR, Hunt Groups, and call routing.

- Knowledge of SBC platforms such as Ribbon/Sonus, Cisco CUBE, or equivalent.

- Good understanding of TCP/IP, VLAN, NAT, Firewall, QoS, MPLS, LAN/WAN, routing, and router configuration.

- Understanding of High Availability, Disaster Recovery, redundancy, failover/failback,



and business continuity.
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Requisite Skills: Behavioural

- Assertive with good negotiation, Strong analytical and Management skills.

- Good communication skills.

- Good interpersonal skills.

- Able to work under pressure.

- Understanding business requirement.

- Quick Leaner.
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Key Responsibilities

- Manage planning, scheduling, execution, tracking, and delivery of Voice and UCC projects as per agreed scope and timelines.
- Review customer requirements, solution design, HLD/LLD, network diagrams, dial plans, and technical dependencies.
- Coordinate with Solutioning, Engineering, Product, Network, Operations, Vendors, and Customers for successful delivery.
- Lead/coordinate configuration and integration of PBX/UC, SIP Trunks, SBC, Microsoft UC/Teams, Cisco, Jamvee, MPLS/routers, and DR solutions.
- Manage SIT, UAT, migration, Go-Live, rollback, and customer acceptance activities.
- Troubleshoot complex SIP, voice, SBC, PBX, and network-related issues and drive them to resolution.
- Identify project risks, technical dependencies, and resource constraints and implement mitigation plans.
- Manage and mentor technical resources and ensure effective resource and capacity utilization.
- Handle customer escalations and ensure timely resolution and communication.
- Maintain project and technical documentation such as MOP, test plans, configuration documents, migration/rollback plans, DR procedures, RCA, and As-Built documents.
- Ensure successful project handover to Operations/NOC/Support teams and drive continuous improvement.

📌 Sr Lead - Service Delivery & Management (Pune)
🏢 Tata Communications
📍 Pune