Engineer - Global Customer Service Operations (Pune)

Engineer - Global Customer Service Operations (Pune)

30 Oct
|
Tata Communications
|
Pune

30 Oct

Tata Communications

Pune

- Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
- L3 troubleshooting on proactive reactive tickets/cases .
- Ticket life cycle management with all stake holders till the resolution, Escalation management.
- Daily Incident Management Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer the resolution in follow up with TATA resolver Teams.
- Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
- Ensure the Database management of the customer circuits.
- Ensure AMC Expiry track subsequent renewal of the CPE which are hardware managed.

Skills required :

- CCNA /CCNP
- MPLS
- SDWAN
- Routing Switching
- Routing protocol

📌 Engineer - Global Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune

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