- Manage day-to-day operations of the IT Service Desk, ensuring timely resolution of customer queries and issues.
- Provide technical support to end-users on desktop applications, hardware, and network connectivity.
- Coordinate with internal teams for issue escalation and resolution, maintaining accurate records of incidents and requests.
- Develop process improvements to enhance efficiency, productivity, and quality of services provided by the IT Support team.
Job Requirements :
- 7-12 years' experience in an IT Service Desk or similar role.
- Solid knowledge of desktop support, IT support, IT service desk, technical troubleshooting, and technical support principles.
- Excellent communication skills with ability to handle multiple stakeholders effectively.
📌 Assistant Service Desk Manager (Pune)
🏢 Naukri e-Hire
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.