Answering phones and explaining the product and services offered by the company.
Contacting existing customers as well as prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products and services.
Maintaining the database of the customers on a regular basis.
Suggesting solutions based on customer s needs and requirements.
Complete daily call targets in a timely manner.
Maintain customer data in CRM.
Lead conversion.
To write down important information provided by the customer and follow up with them
on a regular basis.
Job Requirement:
Work in BPO / Call Center workplace
Rotational shifts & Weekly off
Age Bracket (18-35 Years)
Minimum Qualifications- Graduation / 12th pass
Experience 0-5 Years
Technical Skills-
Computer Knowledge & Operating skills
Typing Speed should be good min 20 WPM
Languages
English
Hindi
Marathi
Other Languages (Tamil, Punjabi, Kannada, etc.)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Associate (Pune)
🏢 Krsnaa Diagnostics
📍 Pune
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