Position Name Associate/Sr. Associate – Training (SOP) Job No : KONE-14628 Position type: Permanent Total Exp: 3 - 5 years LPA No of Position: 1 Notice Period: Immediate (15-30 days maximum) Asset: Laptop Mandatory for interview Work Location: Pune (Magarpatta City) Education Minimum a graduate (in any field). Shift: US shifts Work Type: WFO Interview Rounds: 2 Rounds Interview Mode: F2F interview

Job Description

Must have: Key Responsibilities Must Have Attending US Client training sessions and develop Standard Operating Procedure (SOP) referring to procedure training recording. Must Have Training new/existed resources on newly transitioned procedures. Must Have Update the existing SOP with the current instructions and training the resources on the changes.



Must Have Providing floor support/troubleshooting. Must Have Should be able to communicate with US clients on calls if required. Requirements Must Have Min 3 experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage) Must Have Excellent written and verbal communication skills Must Have Strong client relationship management Must Have Excellent organizational skills Must Have Flexible with night shift Must Have Proficiency in MS Office and databases.

📌 Associate/Sr. Associate – Training (SOP) (Pune)
🏢 Honeybee Tech Solutions
📍 Pune