- Provide technical support to clients through phone, email, or chat for issues related to software applications.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document all interactions with customers using ticketing tools like ServiceNow.
Job Requirements :
- 2-6 years of experience in application support, client servicing, or product support role.
- Robust understanding of IT support L1 processes and US process knowledge preferred.
- Excellent troubleshooting skills with ability to resolve complex technical issues independently.
- Proficiency in ticketing tools such as ServiceNow or similar platforms.
📌 Support Engineer (Pune)
🏢 WIN Home Inspection
📍 Pune
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