Job Summary

The ServiceNow Engineering Lead - IT Asset Management will provide end-to-end technical leadership and delivery ownership for the IT Asset Management product/POD, covering CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM) with Flexera integration, Application Portfolio Management (APM), Discovery, Service Graph Connectors, and enterprise integrations.

The role will serve as the technical SPOC for the IT Asset Management product, combining solid ServiceNow engineering expertise with ITAM domain knowledge and business acumen to translate business, operational, risk, regulatory, and technology requirements into scalable and sustainable platform services.

Key Responsibilities

- Product/POD Technical Ownership
Own technical delivery across CMDB, HAM, SAM and APM, including solution design, development, integrations, testing, deployment, production support and continuous improvement.
- CMDB Configuration Management
Lead CMDB engineering including CI lifecycle, CSDM alignment, IRE, identification and reconciliation, CMDB Health, Discovery, relationships, data quality, governance and authoritative-source management.
- Service Graph Connector Discovery Engineering
Lead implementation and support of Service Graph Connectors, ServiceNow Discovery and external data-source integrations. Ensure identification, reconciliation, normalization, mapping and source-precedence controls maintain trusted CMDB data.
- Hardware Asset Management
Lead HAM capabilities covering procurement/receiving interfaces, hardware lifecycle, stockrooms, transfer orders, Asset-CI synchronization, asset audits, attestations, reconciliation, retirement and disposal.
- Software Asset Management Flexera
Lead SAM capabilities covering software inventory, normalization, entitlement and consumption data, compliance, reconciliation, reclamation and integration with Flexera.
- Application Portfolio Management
Provide engineering leadership for APM including business applications, ownership, lifecycle, technology risk,



application portfolio data quality and integration with CMDB and other enterprise data sources.
- Enterprise Integration Engineering
Design and govern integrations using REST APIs, IntegrationHub, MID Servers, Service Graph Connectors and secure authentication mechanisms, ensuring appropriate monitoring, error handling, reconciliation and operational support

Experience Qualifications

- 12+ years of overall ServiceNow/technology experience, including significant technical leadership responsibilities.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
- Extensive implementation and engineering experience across CMDB, HAM, SAM and APM.
- Proven experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments.
- Demonstrated experience with IRE, reconciliation, data normalization, CI identification and multiple authoritative data sources.
- Strong experience integrating ServiceNow SAM with Flexera or equivalent software asset management platforms.
- Experience with IntegrationHub, MID Servers, REST APIs, enterprise endpoint/cloud technologies and high-volume data integrations.
- Demonstrated experience leading engineers and owning technical delivery within an Agile Product/POD operating model.
- Experience with production support, ATF, upgrades, patches, code migrations, technical-debt remediation and platform modernization.
- BFSI experience strongly preferred/required, with demonstrated understanding of risk, controls, auditability, security, regulatory requirements and technology asset governance.
- Demonstrated domain and business acumen, with the ability to connect engineering decisions to business services, risk management, cost optimization, operational resilience and technology lifecycle outcomes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Engineering Lead (Pune)
🏢 Northern Trust
📍 Pune