ServiceNow Administrator

We are looking for an experienced ServiceNow Administrator with robust hands-on expertise in platform configuration, ITSM/CSM, and stakeholder management.

Key Responsibilities

- Administer and configure ServiceNow ITSM, CSM, Service Catalog, Incident, Problem, Request, and Case Management.
- Configure Forms, UI Policies, Client Scripts, Business Rules, ACLs, Notifications, SLAs/OLAs, Flows, Approvals, Roles, and Assignment Rules.
- Analyze requirements, troubleshoot issues, and recommend out-of-box solutions with minimal customization.
- Configure Catalog Items, Record Producers, workflows, approvals, and notifications.
- Support UAT, defect resolution, releases, production support, reports, and dashboards.
- Collaborate with stakeholders,



Product Owners, Developers, and Architects.
- Prepare functional documentation and conduct solution demonstrations.

Required Skills

- 2+ years of ServiceNow Administration experience.
- Strong knowledge of ITSM/CSM and ServiceNow configuration.
- Working knowledge of JavaScript, Flow Designer, ACLs, SLAs, Service Catalog, and integrations.
- Strong troubleshooting and analytical skills.
- ServiceNow CSA certification preferred.
- Excellent verbal and written communication with stakeholder-facing experience.

📌 Servicenow Administrator (Pune)
🏢 Cybage
📍 Pune