Responsibilities

- Advanced L2/L3 troubleshooting and root cause analysis
- End-to-end service restoration and fault ownership
- Act as SPOC for critical IP-MPLS / SR-MPLS incidents
- Plan, test, and execute software upgrades and patches
- Support network migrations, expansions, and change activities
- Provide network optimization and performance improvement recommendations
- Prepare RCA, SOP, and MOP documents
- Monitor KPIs, SLAs, and performance trends
- Coordinate with OEMs, vendors, and internal teams
- Mentor and guide L1/L2 engineers

Technical Skills

- IP-MPLS / SR-MPLS architecture
- Routing protocols (OSPF, IS-IS, BGP)
- MPLS, LDP, RSVP-TE, Segment Routing
- L2/L3 services (VLAN, VRF, VPLS, EVPN)
- OAM tools, quick reroute, service assurance
- Experience with NMS/EMS/Controllers

Soft Skills

- Strong analytical and problem-solving skills
- Excellent communication
- Ability to work under pressure
- Customer-facing experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Subject Matter Expert (SME) (Pune)
🏢 Glow Networks
📍 Pune