- Manage daily soft-services operations and service delivery.
- Supervise staff deployment, attendance, grooming, discipline, and performance.
- Monitor cleanliness, hygiene, safety, and common-area standards.
- Conduct inspections and ensure SOP and checklist compliance.
- Coordinate with vendors, supervisors, and internal teams.
- Prepare daily/weekly reports, monthly KPIs, and performance updates.
- Identify service gaps and implement corrective actions.
Preferred candidate profile
- 5-7 years of experience in mall operations, commercial property operations, or soft services.
- Robust team management and vendor coordination skills.