30 Oct
|
Contactx Resource Management
|
Kolkata
30 Oct
Contactx Resource Management
Kolkata
Call : (phone hidden)
Mail :
[email protected]
Role & responsibilities
Location-Bangalore/Kolkata/Gurgaon
Experience-3 years in B2B Collection/OTC
Qualification-Any Graduate
Open Positions- 7-8 Ctc
Job Description
- Train employees on US calling procedures, customer handling, communication skills, and process guidelines.
- Provide hands-on demonstrations of process workflows, tools, and systems.
- Conduct training assessments, mock calls, role-plays, and knowledge checks.
- Monitor trainee performance and provide constructive feedback.
- Support current-hire onboarding, refresher training, and process updates.
- Track training effectiveness and maintain training documentation and reports.
- Coordinate with operations and quality teams to improve employee performance.
Preferred candidate profile
📌 B Collection/OTC-US calling --Bangalore/Kolkata/Gurgaon
🏢 Contactx Resource Management
📍 Kolkata