Job Role - Telecaller
A Telecaller is responsible for communicating with customers or potential customers over the phone to promote products/services, generate leads, provide information, and handle customer queries.
Key Responsibilities
- Make outbound calls to prospective or existing customers.
- Receive and handle inbound calls and customer inquiries.
- Explain products, services, offers, or company policies clearly.
- Generate and follow up on sales leads.
- Maintain records of calls, customer details, and follow-ups.
- Achieve assigned call, lead, or sales targets.
- Handle customer objections and resolve basic concerns professionally.
- Schedule appointments or arrange callbacks when required.
- Coordinate with the sales/customer-service team.
- Prepare daily or weekly call reports.
Required Skills
- Positive communication and convincing skills
- Clear pronunciation and a polite telephone manner
- Basic computer knowledge
- Customer-service orientation
- Ability to handle rejection and pressure
- Good follow-up and time-management skills
- Knowledge of Hindi/Bengali/English or other relevant languages can be an advantage.