- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for products or services through effective communication skills.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets set by the company for quality, productivity, and sales metrics.
Job Requirements :
- 0-1 years of experience in BPO industry (domestic BPO) or similar field.
- Solid understanding of inbound process, outbound process, voice support, voice processing, and customer care/service principles.
- Excellent communication skills with ability to handle high-pressure situations effectively.
📌 Customer Service Executive (Mumbai)
🏢 Impact Infotech
📍 Mumbai
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