- Provide technical support to end-users through phone, email, or chat for IT-related issues.
- Manage service requests, incidents, and problems using ServiceNow platform.
- Troubleshoot hardware and software issues related to Windows operating systems.
- Collaborate with other teams to resolve complex technical issues that require escalation.
- Maintain accurate records of all interactions with customers in CRM system.
Desired Candidate Profile
- 3-4 years of experience in a similar role providing technical support for desktop engineering/service desk operations.
- Bachelor's degree (B.Tech / B.E.) in Any Specialization; relevant certifications like MCSE, CCNA would be an added advantage.
- Robust understanding of ITSM tool Service Now; knowledge of Office365 is required. Excellent troubleshooting skills with ability to work independently.