Be the first point of contact for NESARKs customers - helping them onboard, troubleshoot, and get maximum value from the platform.
Responsibilities
- Handle inbound support queries via phone, email, and chat
- Guide recent customers through DLT registration and platform setup
- Assist with template submission, sender ID registration
- Coordinate with technical team for issue escalation
- Document FAQs and contribute to the Help Center
Requirements
- 1+ year customer support experience (SaaS or telecom preferred)
- Excellent verbal and written communication in Hindi & English
- Patient, problem-solving mindset
- Basic knowledge of SMS, DLT, and WhatsApp Business a plus
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support & Onboarding Specialist (New Delhi)
🏢 Nesark Worldservices
📍 New Delhi
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