Role & responsibilities :

- Deliver outstanding customer service while maintaining professionalism and courtesy.
- Gather, verify, and analyze customer information to identify appropriate solutions.
- Demonstrate sound judgment and decision-making skills when resolving customer concerns.
- Learn and adapt quickly to new products, services, tools, and processes.
- Maintain thorough knowledge of company systems and operational procedures.
- Meet or exceed performance metrics, including Quality, Customer Satisfaction (CSAT), Productivity, and Adherence targets.
- Participate in team meetings, coaching sessions, and training programs.
- Perform additional duties and responsibilities as assigned.

Preferred candidate profile

- Excellent verbal and written communication skills in English.
- Strong customer service orientation with the ability to build rapport quickly.




- High emotional intelligence and the ability to remain calm under pressure.
- Strong listening, probing, and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Solid organizational and time-management skills.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Ability to work flexible schedules, including weekends and holidays as required.

Details :

Location - 5th Floor, Building B16, Raheja Mindspace IT Park (behind Inorbit Mall), Madhapur, HITEC City, Hyderabad, Telangana 500081.

Perks - Both the cab will be provided.

HR Name - HR Nirma

Phone Number - (phone hidden)

Shift Timings - Night Rotational

Prefers experience into international voice process minimum 6 months.

📌 Customer Support Executive (Hyderabad)
🏢 IntouchCX
📍 Hyderabad