IT Infrastructure & Operations

- Ensure operational stability and maximum up time of IT infrastructure and workplace technologies
- Manage end-user computing environment, collaboration tools, AV systems, meeting room technologies, and digital workplace services
- Coordinate infrastructure support across multiple floors and business teams
- Support incident, problem, and change management processes aligned with ITIL practices

Digital Workplace & User Experience

- Drive seamless employee digital experience and workplace productivity
- Provide high-touch onsite support and faster issue resolution
- Improve user satisfaction through proactive service delivery and operational improvements
- Bridge communication gaps between business users and technical teams

Leadership & Stakeholder Management

- Act as the primary IT point of contact for local business operations
- Collaborate with global infrastructure teams, product families, and service owners
- Coordinate with vendors, OEMs, and external support providers
- Monitor SLAs, escalations, and operational KPIs

Digital Transformation & Projects

- Lead infrastructure upgrades and workplace modernization initiatives
- Support global rollouts, automation initiatives, and digital transformation programs

Identify opportunities for process optimization and operational efficiency improvements





Cybersecurity & Compliance

- Ensure compliance with BASF cybersecurity and infrastructure governance standards
- Coordinate audit readiness and security compliance activities
- Maintain secure and compliant IT environments

Preferred candidate profile

- 8 to 15 years of experience in IT Infrastructure, Digital Workplace, or IT Operations
- Experience in GCC / Shared Services / Enterprise IT environments preferred
- Experience managing onsite support teams and vendor coordination preferred

Candidate Should have good Technical Skills and Leadership Skills

- IT Infrastructure Operations
- End User Computing (EUC)
- Microsoft 365 & Windows Setting
- Collaboration Platforms (Microsoft Teams, AV Systems, Meeting Rooms)
- IT Service Management (ITSM)
- Incident & Problem Management
- Vendor & Asset Management
- Networking & Infrastructure Fundamentals
- ITIL Process Knowledge

Candidate should have Leadership Skills

- Strong stakeholder management
- Excellent communication and coordination skills
- Problem-solving and analytical mindset
- Ownership and service-oriented approach
- Ability to work in global and multiple-shifts operational environments

Perks and benefits

During the contract period the candidate will be offered Medical Insurance

📌 IT Manager (Hyderabad)
🏢 Asia Pacific Systems
📍 Hyderabad