- Provide product support to customers through phone, email, or chat channels.
- Troubleshoot issues with products and resolve customer complaints in a timely manner.
- Collaborate with internal teams to identify root causes of problems and implement solutions.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 10-15 years of experience in e-commerce or retail industry.
- Solid understanding of OCS (Order Management System) and L2 support processes.
- Excellent communication skills for effective interaction with customers over various channels.
📌 Product Support - (Hyderabad)
🏢 Blue Yonder
📍 Hyderabad
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