- Clinical & drug-benefit work a range of managed-care pharmacy tasks, varying by client, which may include benefit and formulary support, coverage and utilization criteria, and drug-information work.
- Clinical quality assurance review clinical content and data for accuracy, consistency, and completeness before senior sign-off.
- Clinical research & content support — prepare focused clinical summaries and reference material as assigned.
- Work to client standards — follow each client's processes, meet agreed quality and turnaround targets, and keep clean, well-documented work.
Required Qualifications
- B.Pharm, M.Pharm, or Pharm.D from a recognized institution; registered pharmacist (valid registration with a State Pharmacy Council / PCI).
- 2–5 years' experience supporting U.S. healthcare, PBM, or managed-care work — ideally in a healthcare KPO/BPO.
- Sound clinical knowledge and comfort applying it to detailed, high-accuracy work.
- Strong written and verbal English; solid attention to detail.
- Willingness to overlap with U.S. business hours as the work requires.