We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production setting. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.
Key Responsibilities:
1 Incident & Problem Management:
- Lead resolution of P1/P2 incidents with end-to-end ownership
- Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
- Drive MTTR reduction and eliminate repeat incidents
- Manage major incident calls and stakeholder communication
2 Application Stability & Monitoring:
- Ensure 99.9%+ uptime of critical investment applications
- Proactively monitor applications using tools like AppDynamics, Grafana
- Identify and mitigate risks before production impact
3 Technical Leadership:
- Lead and mentor L1/L2 support teams (total team size 5-8 people)
- Define SOPs, runbooks, and support processes
- Improve overall support efficiency and maturity
4 Change & Release Management:
- Review and validate production deployments
- Coordinate with Dev/QA teams for smooth releases
- Ensure zero-impact deployments and rollback readiness