- Lead a team of customer service representatives to achieve daily targets and KPIs.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
- Develop and maintain effective communication channels with internal stakeholders, including management and other teams.
- Ensure compliance with international banking regulations and standards.
Job Requirements :
- 4-10 years of experience in an international voice process or similar environment.
- Solid knowledge of banking voice processes and procedures.
- Proven track record as a Team Leader or Supervisor in an international call center setting.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad
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