Roles & Responsibilities:

1. Responsible to acquire current business by driving the assigned line of business & achieve the set sales targets

2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis

3. Responsible for margin management

4. Explore new markets to penetrate & achieve the benchmarked conversion ratio

5. Responsible for smooth on-boarding of customers and conduct seamless operations

6. Responsible for high accuracy and setting excellent customer service standards

7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.

8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis

9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines

10. Maintain effective co-ordination between the customer and the branch service delivery team

11. Responsible to report the actual daily position to dealing room

12. Be a team player and ensure a cohesive working

13.



Relationship management with the customers for a long term mutually beneficial business association

14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

15. Analyzing the CRM data and refining / sharpening the approach of the team

16. Giving inputs to the Digital Marketing team about customer trends and preferences

17. They will be responsible to lead a team

18. Be accountable to manage a shift in case of an Airport counter

19. Supervise & guide the team members on overall branch operations, accuracy and timely deliveries

20. Train the team on sales & operational techniques

21. Review the team performance on a periodic basis.

22. Lead and motivate the team to perform their tasks efficiently

23. Drive 100% regulatory and statutory compliance

24. Ensure the team is abreast of the regulatory and compliance changes and the team participates in the online tests and pass it.

Interested candidates can send the CV to [email protected].

📌 Branch Manager (Hyderabad)
🏢 Sotc Travel
📍 Hyderabad