Senior Specialist - CSG (Hyderabad)

Senior Specialist - CSG (Hyderabad)

30 Oct
|
R1 RCM
|
Hyderabad

30 Oct

R1 RCM

Hyderabad

Key Responsibilities

1. Hard Services Operations (Core Execution)

Operate and maintain all building engineering systems, including:

o HVAC systems (AHUs, FCUs, VRF/VRV units)

o Electrical systems (LT panels, UPS, DG sets)

o Plumbing systems and water supply

o Fire & life safety systems

Ensurecontinuous operation and zero disruptionof critical systems.

Perform routine checks, readings, and log sheet updates.

Identify early signs of equipment failure and take corrective action.

2. Preventive & Breakdown Maintenance

Executepreventive maintenance schedulesas per SOPs.

Attend and resolvebreakdown complaintswithin defined SLAs.

Coordinate with vendors for specialized maintenance activities.

Ensure proper closure of maintenance tasks with documentation.

3. Work Order & Helpdesk Management

Receive, acknowledge, and executework orders through CAFM/CMMS systems.

Ensure timely closure of tickets with quality service delivery.

Provide feedback and updates on task status.

Maintain accurate records of all maintenance activities.

4. Technical Monitoring & Log Management

Record and monitor:

o Electrical load readings

o DG fuel consumption

o HVAC performance parameters

o Water levels and pump operations

Highlight abnormalities and escalate deviations.

Maintain daily, weekly, and monthly logs.

5. Technical Transformation & Optimization (Execution Level)

A. Data Capture & Digital Adoption

Ensure accurate data entry in:

o CAFM systems

o Energy monitoring tools

o Maintenance logs

Support implementation of digital tools such as:

o IoT sensors

o Smart meters

o Automated monitoring systems

B. Energy & Efficiency Optimization

Identify opportunities for:

o Reducing energy consumption

o Optimizing equipment usage

Implement basic optimization actions such as:

o Switching schedules

o Load balancing

o Temperature optimization

Support energy audits and improvement initiatives.

C. First-Level Troubleshooting & RCA Support





Perform initial fault diagnosis for equipment failures.

Assist senior engineers inroot cause analysis (RCA).

Implement corrective and preventive actions as directed.

D. Asset Care & Lifecycle Support

Ensure proper handling and maintenance of equipment.

Report aging equipment and recurring failures.

Support asset tagging and documentation.

6. Safety, Compliance & EHS

Ensure adherence to allsafety protocols and procedures.

Use appropriate PPE during operations.

Support:

o Fire drills

o Emergency response

o Safety audits

Ensure compliance with electrical and operational safety norms.

7. Vendor & Contractor Coordination

Assist in supervising vendor activities in office.

Ensure vendors follow:

o Safety procedures

o Work permits

o Quality standards

Verify work completion and report discrepancies.

8. Soft Services Coordination (Support Role)

Coordinate with housekeeping and other teams when technical support is required.

Ensure technical readiness of areas before cleaning or events.

9. Event & Meeting Support

Ensure readiness of:

o Meeting rooms

o Conference facilities

o AV and electrical systems

Provide technical support during events and client visits.

10. Builder / Landlord Coordination

Report infrastructure issues to Facility Manager.

Assist in resolving:

o Power supply issues

o Water supply disruptions

o Common area technical issues

11. Training & Skill Development

Participate in:

o Technical training programs

o Safety training sessions

Stay updated on new technologies and maintenance practices.

Support onboarding of new technicians.

12.



Reporting & Documentation

Maintain accurate records of:

o Maintenance activities

o Equipment performance

o Incidents and breakdowns

Submit daily shift reports to supervisors.

Escalate major issues promptly.

13. Business Continuity Support

Assist during:

o Power failures

o Equipment breakdowns

o Emergency situations

Ensure backup systems (DG, UPS) are operational.

Support execution of BCP procedures.

Key Performance Indicators (KPIs)

Work order closure within SLA

Equipment uptime and reliability

Preventive maintenance completion rate

Reduction in repeat breakdowns

Accuracy of logs and documentation

Energy-saving initiatives implemented

Safety compliance adherence

Qualifications & Experience

Diploma / ITI / Bachelors in Electrical / Mechanical Engineering

26 years of experience in facility management / engineering operations

Experience in corporate / commercial facilities preferred

Key Competencies

Strong technical fundamentals

Hands-on troubleshooting skills

Attention to detail

Ability to work in shifts

Team collaboration

Basic digital and reporting skills

Tools & Systems

CAFM / CMMS systems

BMS (basic monitoring)

Electrical and HVAC control panels

MS Excel / reporting tools

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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📌 Senior Specialist - CSG (Hyderabad)
🏢 R1 RCM
📍 Hyderabad

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