- Provide first-level support for FortiGate Firewall operations.
- Perform basic configuration, monitoring, and troubleshooting of firewall policies and SD-WAN.
- Handle ISP-related issues, including connectivity checks and coordination with service providers for issue resolution.
- Assist with routine network health checks and maintain accurate technical documentation.
- Monitor network connectivity and identify basic network or security-related issues.
- Escalate unresolved or complex technical issues to L2/L3 teams as per established procedures.
- Follow standard operating procedures and support network availability.
Required Skills & Qualifications
- Basic knowledge of networking concepts,
including TCP/IP, routing, and switching.
- Familiarity with firewall configuration and security policies, preferably FortiGate.
- Understanding of ISP services and internet connectivity troubleshooting.
- Basic knowledge of SD-WAN concepts.
- Good communication, analytical, and problem-solving skills.
- Ability to document issues and follow escalation procedures.
- Willingness to work in a 24 by 7 support environment, if required.
Ideal Candidate
A motivated network support qualified with 1-2 years of experience who has basic knowledge of firewalls, networking, and ISP troubleshooting and is eager to develop skills in network security.