- Endtoend handling of account opening, maintenance, closure.
- Verify documentation and ensure compliance.
- Coordinate with NOC, Sales RMs, operations teams.
Transaction Handling
- Scrutinize transaction-related documents as per checklist.
- Handle customer queries before, during & after transactions.
Service & Quality
- Ensure high service levels and process adherence.
- Analyze customer queries and service reports.
- Participate in new system/product rollouts.
- Coordinate with RMs to enhance customer satisfaction.
Audit & Compliance
- Ensure adherence to process, regulatory, and audit guidelines.
- Resolve audit findings promptly.