The Vendor Management Office (VMO) is a brand-recent function designed to provide oversight of vendors by managing key relationships, ensuring optimal performance, ensuring compliance with contracts, and aligning with AXA XL's strategic goals.

This role is critical in ensuring that AXA maintains a resilient vendor ecosystem while strategically leveraging vendor partnerships to drive innovation and operational excellence.

What youll be doing

What will your essential responsibilities include?

- Collect and consolidate vendor performance data against contractual obligations, service levels, and agreed Key Performance Indicators (KPIs).
- Maintain performance trackers, dashboards, action logs, and supporting documentation, ensuring information is accurate and up to date.
- Follow up with internal stakeholders and vendors to obtain missing data, status updates, and evidence required for performance reviews.
- Identify and flag missed targets, recurring issues, overdue actions, and data inconsistencies to the Vendor Manager or relevant contract owner.
- Prepare standard performance reports and meeting materials using agreed templates.
- Record decisions and actions from performance review meetings and track them through to completion.
- Support the maintenance of contract performance records and contribute to periodic reporting for the Vendor Management Office.





You will report to Head of Vendor Management Office.

What youll bring

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

- Bachelors degree or relevant experience in business, procurement, supply chain, finance, data analysis, or a related field.
- Relevant years of experience, including internships or entry-level work in vendor management, procurement, contract administration, operations, or reporting.
- Basic understanding of contracts and the ability to interpret key terms, obligations, service levels, and performance requirements.
- Good numerical and analytical skills, with attention to detail and the ability to identify gaps or inconsistencies in data.
- Proficiency in Microsoft Excel and PowerPoint; experience with dashboards or reporting tools is an advantage.
- Robust organizational skills and the ability to maintain trackers, documentation, and action logs accurately.

Desired Skills and Abilities:

- Clear written and verbal communication skills, with confidence following up on information and working with multiple stakeholders.
- Experience using and Capably navigating tools used to track and report KPIs.
- An interest in contract performance, supplier management, and service-level reporting.

📌 Vendor Management Operations Analyst (Gurugram)
🏢 AXA Global Business Services
📍 Gurugram